FAQ

1. Do you ship internationally?
No, we currently only ship within the United States. All orders come with free shipping across the U.S.

2. How long does it take to prepare and ship an order?
Orders are typically prepared within 3 to 4 business days and shipped with an estimated delivery time of 5 to 6 business days.

3. Can I return or exchange an item?
Yes, you may return items within 7 days of receiving your order and exchange items within 10 days. Refunds are issued within 5 to 10 business days after the return is processed. Items must be in original condition with all packaging and accessories included.

4. How do I initiate a return or exchange?
Contact our customer service team at 651-369-5149 or contact@folivon.store with your order details. Our team will provide instructions for returning or exchanging your item.

5. Are my payment and personal details safe?
Yes, all transactions on our website are securely encrypted, and we take your privacy seriously. Please see our Privacy Policy for more details.

6. What if I receive a damaged or defective item?
If your item arrives damaged or defective, contact us immediately with photos and order details. We will provide a replacement or issue a full refund, including any return shipping costs.

7. Who can I contact for further assistance?
You can reach us via phone at 651-369-5149, email at contact@folivon.store, or at our physical address: 5771 Youngquist Road, Fort Myers FL 33912, United States. Our team is here to ensure your satisfaction.